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P3 Global Intel's GDPR Compliance Everything you need to know about P3 Global Intel's GDPR compliance P3 Global Intel is committed to privacy, security, compliance and transparency. This approach includes supporting our customers’ compliance with EU data protection requirements, including those set out in the General Data Protection Regulation (“GDPR”), which became enforceable on May 25, 2018. What is GDPR? The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union (EU) To Whom Does the GDPR Apply? One way in which the personal data of an EU citizen could be collected when using P3 Global Intel is when you build a database of contacts, their information, and business dealings with them (i.e. a CRM system). Not all customers will be "data subjects", as data subjects are only individuals. Some customers may be businesses or government organizations, which the GDPR does not apply to. Is P3 Global Intel GDPR compliant? Yes, everything is set for P3 Global Intel to be compliant with the GDPR as regulated in May 2018. More GDPR FAQs: How will you verify to customers that you are in compliance with the new regulation? If you wish for formal verification, you can provide us with your Data Processing Agreement template, which we can return filled and signed. How is sensitive information stored, and do you have processes in place in the event of a data breach? Sensitive information is stored securely, with limited access. We react to Data breaches immediately, by notifying affected parties. For how long do you store customer data? We store customers' data only for the time of using our services or until they request to delete their data. Where is your customer data physically stored? Data of our EU customers are stored in our US datacenter hosted by LiquidWeb. Which of your teams will have access to customer personal information We access customer's personal information only based on prior request by the customer or with the customer's approval. In most common cases, it is the customer support team, development team or marketing team. How does your organization handle instances when customers request their data be removed from your system(s)? When a customer requests deletion of their data, we proceed with the deletion as requested. What third party organizations (sub-processors) do you work with that may also have access to the data we share with you? No other parties have access to the data. What new safeguards or processes have you implemented to meet the May 2018 regulations? Most of the safeguards and processes have been in place before because we don't take privacy of our customers' data lightly. We are implementing more guidelines on how to handle sensitive data, how to react to incidents and data breaches and more. What processing operations are done by the Data Processor (P3 Global Intel)? All actions necessary to provide adequate customer support and reliable service. Who are the Data subjects? Persons whose data have been shared with the customer or with P3 Global Intel. How are cross border transfers handled, who is the data exporter and who is the data importer? We do not do cross border transfers of data. HTTPS Encryption All P3 Global Intel hosted accounts run over a secure connection using the HTTPS protocol. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. It means all communication between your browser and P3 Global Intel is encrypted, including your chat and email communication. Secure credential storage We follow latest best practices to store and protect user login credentials and passwords in the cloud. API Security P3 Global Intel REST API is restricted to accredited users based on username and password or username and API tokens. SPAM filtering P3 Global Intel has an intelligent SPAM filter that learns and improves its filtering capabilities continuously. Features/functionality to assist you with GDPR compliance program P3 Global Intel provides customers the option to delete Service Data that may contain personal data, such as profiles, tickets, images, and attachments, in active P3 Global Intel accounts. Within the P3 Global Intel, Administrators and Agents (collectively described as “Users”) have profiles with hierarchical privileges. Agent Profile Deletion P3 Global Intel currently supports the deletion of profile information as described here. Admins can delete profiles of all Users and recipient contacts. P3 Global Intel retains Account Owner information in order to continue to provide its service. When an account is terminated, P3 Global Intel follows its Data Deletion Policy for remaining profile information. Additional Resources P3 Global Intel Security Policy P3 Global Intel Terms & Conditions
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Privacy Policy for Anderson Software, LLC Introduction We take your privacy very seriously. Except as stated in this Privacy Policy, we do not disclose any personally identifiable information about you without your permission. Your continued use of this site signifies your consent to this Privacy Policy, which may be amended from time to time. If we make any material changes in this Privacy Policy, we will post an announcement on the site. Information Collected Although we cannot foresee all instances in which information about you may be collected through the site, currently we expect to collect information in the following circumstances:  1. Working with our technical support team: we may collect information to assist us in correcting your problem; 2. Services - either free or for a fee: when you sign up for a service from us or one of our authorized partners, we or our partners may ask you for information. If the service requires a fee, we or our partners may also need to ask you for financial information - such as a credit card number; 3. If you participate in any discussion boards or submit other content to the site: we may collect information from the content you provide; 4. We may ask for demographic data, or information about your use of the site. 5. Purchases: if you make purchases through this site, we or our business partners may ask for information necessary to complete the transaction, such as your name, address, telephone number and credit card number. Use of the Collected Data We use the data collected about you and other users of the site on an aggregated basis to do such things as operate and enhance the System. We do not disclose any information which contains personally identifiable information about you to any third party without your permission. However, we may use your information to contact you with newsletters, notices of enhancements to the site, etc. If you prefer not to receive such notices, you can indicate this decision in your user registration data. Special Disclosure of Information We may disclose information about you when we believe in good faith that the law requires it or for the protection of our legal rights. We may also disclose information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our Terms and Conditions, or in order to protect someone who we believe may be in danger or at risk of harm. Some Information is Public Certain areas of our site, such as discussion boards, are public areas. Information you disclose in such areas becomes public information. You should exercise caution when deciding to publicly disclose your personal information. Security of Collected Information We use industry standard efforts to maintain security and confidentiality of your personally identifiable information. We make reasonable business efforts to protect the loss, misuse, and alteration of collected information under our control. If your account with our site is password protected, only you can access it and view the information relevant to your account. You are responsible for maintaining the secrecy of your password and any account information. Use of Cookies Cookies are small data files stored on your computer rather than on our site. Most major websites use cookies. We use cookies in connection with the site to help us track your use of the site. If your Internet browser allows you to refuse cookies, you may refuse to accept our site's cookies. However, doing so may prevent certain portions of the site from working properly. Contacting Us Regarding Privacy Questions If you have any questions or concerns about this Privacy Statement and our practices in collecting and using information, please contact us using the following mail address or e-mail address: Anderson Software, LLC PO Box 294867  Kerrville, TX  78029-4867 support@andersoft.com
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